Privacy Policy

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Allerton Mortgages – Privacy Notice

Who We Are

Allerton Mortgages is committed to protecting your privacy and keeping your personal information secure.

We collect and use your data in accordance with data protection laws and this Privacy Notice explains how and why we do this.

What Information We Collect

We collect personal information such as:

• Your name, address, phone number, and email

• Proof of identity and verification details

• Financial, family, and lifestyle information (where relevant)

• Payment information

We collect this information directly from you — for example, when you contact us, visit our website, or speak with a financial adviser.

Sensitive (Special Category) Information

Sometimes we may need to collect more sensitive information (such as health or lifestyle details) to provide financial advice or services.

We will always:

• Ask for your consent before collecting this information

• Explain why it’s needed and how it will be used

• Store it securely

You can withdraw your consent at any time, but this may affect the services we can provide.

Cookies (If You Visit Our Website)

Our website may use cookies — small text files stored on your device — to improve your browsing experience and gather limited information.

You can manage or delete cookies through your browser settings.

For more information, visit www.aboutcookies.org or www.allaboutcookies.org.

Why We Collect and Use Your Information

We use your data to:

• Provide financial advice, products, and services

• Verify your identity and prevent fraud

• Process payments and manage transactions

• Handle enquiries or complaints

• Comply with legal and regulatory obligations

We may also use your data to improve our services and send information we believe may interest you.

You can opt out of marketing at any time — just email admin@allertonmortgages.co.uk.

Our Legal Basis for Processing Data

We process your personal data when:

• It’s necessary to perform a contract with you

• We have a legal obligation to do so

• We have a legitimate business interest (e.g., marketing or service improvement)

• You have given consent for special category or marketing data

Who We Share Information With

We only share your data with trusted third parties who help us deliver our services, such as:

• Financial advisers and partner firms (with your consent)

• Identity verification and fraud prevention agencies

• Service providers who support our operations (some may be outside the UK — but safeguards are in place)

• Regulatory bodies or authorities when required by law

We never sell your data.

How We Protect Your Data

Your personal information is stored securely and protected from unauthorised access, loss, or misuse.

When we work with third parties, they must follow strict data protection and confidentiality requirements.

If data is accessed outside the UK (for example, by employees travelling), security safeguards remain in place.

Data Retention

We only keep your information for as long as necessary to meet legal and business needs.

For regulatory reasons, advice records are kept for up to 50 years.

When no longer needed, your data is securely deleted in line with our Data Retention Policy.

Profiling

We may combine basic details (like your name and address) with information from Experian Marketing Services to help us understand our customer base and improve our products and services.

Learn more at Experian’s Privacy Centre.

Your Rights

You have rights over your personal data, including:

• Access – request a copy of your information

• Correction – ask us to update or fix inaccurate details

• Erasure – ask us to delete your information

• Restriction – limit how your data is used

• Objection – stop certain uses such as marketing

• Data portability – request to transfer your data elsewhere

• No automated decisions – you won’t be subject to automated decision-making

To exercise your rights, contact admin@allertonmortgages.co.uk.

Marketing Preferences

You can choose how we contact you and opt out of marketing communications at any time by emailing admin@allertonmortgages.co.uk or using the unsubscribe option in our emails.

How to Complain

If you have concerns about how your data is handled, contact admin@allertonmortgages.co.uk and we’ll investigate.

If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk/concerns.

Your Protection

• Financial Conduct Authority (FCA): We’re not directly regulated by the FCA but work with a financial services network that is.

• Financial Services Compensation Scheme (FSCS): You may be eligible for compensation if a regulated company fails to meet its obligations.

• Mortgage advising/arranging: up to £85,000

• Insurance advising/arranging: 90% of the claim (no upper limit)

• Buy-to-let mortgages are not covered by FSCS protection.

• Financial Ombudsman Service: Offers free, independent help with complaints.

• Law: All agreements follow the laws of England and Wales.

• Financial Crime: We support all efforts to prevent fraud and money laundering.

Contact Us

If you have any questions or would like to exercise your data rights, please contact us: admin@allertonmortgages.co.uk